Shipping policy
Shipping Details
At TonePulse.store, we strive to deliver your order as quickly and safely as possible. Please read our shipping information below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–14 business days |
| Express Shipping | 3–7 business days |
| International Shipping | 10–21 business days |
Shipping Rates
Shipping rates are calculated at checkout based on your location and the selected shipping method. We offer free standard shipping on orders over a minimum threshold as displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order through our carrier's website.
Customs & Duties (International Orders)
For international orders, customs fees, duties, and taxes may be charged upon delivery by your local customs authority. These fees are the responsibility of the customer and are not included in our shipping rates.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at support@TonePulse.store and we will do our best to assist you.
Wrong Address
Please ensure your shipping address is correct before placing your order. TonePulse.store is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
For any shipping inquiries, please reach out to our support team at support@TonePulse.store. We aim to respond within 1–2 business days.